Order support and returns at Closing Gift Studio

What should you do if a closing gift arrives wrong?

A plaque engraved with one family's name and address cannot be given to another household, so a personalized piece is not like a stock item that goes back on a shelf. When a gift turns up scuffed or cracked, or a digit on it differs from your approved proof, write to us and give the order reference. Closing Gift Studio's approved policy, set out below, is a 100% satisfaction refund when an order leaves you unhappy. Tell us the closing date too, so we know what the buyers are expecting and when.

What should you send when reporting a gift problem?

The order reference, plus the closing, lot or agent the piece belongs to.
Photos of the engraved face and, if it was damaged on the way, the box and wrapping.
The line that is wrong, typed as it appears and as it should read.
A copy or screenshot of the approved proof for that piece.
The signing or presentation date, so the next step can be planned around it.

Order terms for real estate closing gifts

Before accepting: Your real estate closing gifts are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Closing Gift Studio promptly with the order reference, the affected real estate closing gifts, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Homeowners” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Closing Gift Studio explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Closing Gift Studio piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

House Closing Gift: Homeowners, Address, Message and Closing year lines
Personalized Closing Gift Plaque: Homeowners, Home, Message and Year lines
Key-Shaped Acrylic Closing Award: Homeowners, Milestone and Closing date lines
Custom House Number Plaque: House number, Street and Optional family name lines
Realtor Desk Nameplate: Name, Role and Brokerage lines
Real Estate Team Photo Plaque: Team, Caption, Office and Year lines
Million-Dollar Producer Award: Recipient, Recognition, Metric, Period and Presented by lines
Full-Color Home Portrait Poster: Homeowners, Home, Message and Year lines
Builder & Community Dedication Plaque: Project, Dedication, Presented by and Date lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Closing Gift Studio about your order.

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Closing Gift Studio